Shipping & Delivery
Standard Shipping and Processing
We make every effort possible to minimize shipping costs. Our shipping and processing rates cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total charge for each delivery address.
Most items are shipped from our manufacturing facility in Sanford, NC. The majority of the furniture items are oversize and typically take longer to deliver and sometimes require special treatment as detailed below.
Delivery to Alaska, Hawaii and U.S. Territories
If you wish to place an order shipping to Alaska, Hawaii or U.S. Territories, please do so through our Customer Service Center by calling (800) 605-2130 Monday thru Friday 9am to 5pm EST and one of our sales associates will be happy to assist you.
Delivery to APO/FPO Addresses
If you wish to place an order shipping to an APO or FPO address, please do so through our Customer Service Center by calling (800) 605-2130 Monday thru Friday 9am to 5pm EST. and one of our sales associates will be happy to assist you.
Order Delay
If you wish to place an order but delay shipment to a later date, please do so through our Customer Service Center by calling (800) 605-2130 Monday thru Friday 9am to 5pm EST. and one of our sales associates will be happy to assist you.
International Orders
At present, we do not ship orders or mail catalogs to addresses in Canada or other countries.
Delivery Policy
- Prior to your delivery, please have the area cleared where your new furniture is to be placed.
- We will confirm an approximate delivery time prior to the delivery. Every effort will be made to arrive within this time period.
- Set-up of merchandise is included unless otherwise specified.
- Please notify your salesperson if your new furniture needs to be carried up stairs. Furniture will only be brought up stairs if it is indicated on the order acknowledgement, invoice or sales receipt.
- Delivery personnel are prohibited from re-locating your existing furniture or household items.
- If you are not home during the specified delivery time a second delivery charge may apply.
- This End Up and its delivery subcontractors assume no liability for inadequate delivery access.
- Storage fees will be added to invoice if merchandise has not been picked up or delivered within thirty days after the original scheduled delivery time.
