Thank you for visiting our Frequently Asked Questions Page.
Q: We signed up for a catalog. When will you be mailing one to us?
A: We are currently preparing our first catalog. We expect to mail the catalog in the first quarter of 2007. Sign up on the link above to join our catalog mailing list
Q: There used to be a store near me. Where is the closest store now?
A: All of the retail stores were closed in the year 2000 as part of the liquidation mentioned below. In October 2004 we opened our first new store in Raleigh, NC. Click on the Locations button above for more information.
Q: I heard that This End Up filed for Chapter 11 bankruptcy and is no longer in business. What's going on?
A: Citicorp Venture Capital, the former owner, filed for bankruptcy and subsequently liquidated all assets in late 2000. We purchased the company's intellectual property, including the name, trademarks, registrations, product designs, customer lists, and certain rights associated with the company. We now offer most of the furniture pieces the previous company offered as well as some new items.
Q: Why are other companies claiming that This End Up is out of business, and claiming to be the originators of your furniture?
A: We can't control how our competitors behave or what they say. We prefer to focus on rebuilding This End Up and providing our customers the finest products and the highest quality of service. The fact remains, though, this is the only place to get authentic This End Up furniture. We are the only manufacturer of the furniture you have come to know and love from This End Up. The dimensions, design, finish, and most importantly the durability and quality you have come to expect from This End Up is only available from the source...and that's us!
Q: I need new cushions! How can I get them?
A: Click on the cushions and fabric link above. From there, you will see our fabric collection. Also notice that from this page you can view our price list and ordering instructions. We highly recommend that you request a swatch sample prior to placing your order, click on the swatch order form to request samples. If you prefer to speak with one of our representatives, feel free to give us a call or send us an email, we are happy to assist you.
Q: What kind of wood do you use for your furniture, where does it come from, and where do you make your furniture?
A: We work closely with our suppliers to ensure that our Yellow Pine comes from sources with active reforestation and renewable resource programs. A small percentage of sub-assemblies are manufactured in South America. Our furniture is made in our manufacturing facility located in Sanford, North Carolina. We take pride in the furniture and strive to provide high quality, durable furniture for you and your family.
Q: Will the furniture I buy from you today match the furniture I bought years ago?
A: While we have made some necessary minor design changes, most of the products remain unchanged. Wood finishes darken with age, so there may be slight differences in the finishes of previously purchased products and newly purchased furniture.
Q: How do I care for my furniture?
A: This End Up furniture is made to require minimum care and provide many years of enjoyment. The wood, workmanship and design features of our furniture all contribute to its easy maintenance and long life.
Please note that our furniture is made of natural materials and that variation in color and finish will occur since no two pieces of wood are the same. The presence of knots, unusual grain patterns, dark wood, a rustic feel and a roughhewn look are characteristics of the product and are to be expected. Slight dimensional variations and changes are normal due to the handcrafted nature of our furniture.
A handsome look is easy to maintain, even under the most demanding wear.
Oil-Based Stain Finish Only
Our furniture is protected with an oil-based finish. We recommend using Murphy’s Oil Soap or another water-based furniture polish on your furniture. Use a clean cloth for normal cleaning. Use steel wool to clean your lightly stained products. To condition your furniture, we recommend using lemon oil 2 – 4 times a year.
Do not use kitchen, bathroom or window cleaners as they will damage the finish.
Should you ever scratch or nick your furniture, it can be easily repaired by lightly sanding the wood in the direction of the grain with fine sandpaper, stain, and a clean cloth. For those customers with our Honey Pine finish, we recommend using Minwax® Provincial 211. Please talk to your local stain professional for advice on lightening or darkening if necessary to match the color of other pieces in your home. Always remember to test the stain on a concealed piece of the wood before proceeding.
Oil-Based Stain Finish with Protective Clear Lacquer
Furniture with protective clear lacquer does not require a lot of waxing, cleaning or polishing. This clear protective coating will provide you with years of lustrous beauty. Simply wipe up spills, dust it regularly with a standard water-based furniture polish and enjoy its handsome good looks.
Do not use steel wool, kitchen, bathroom or window cleaners as they will damage the finish.
