Customer Service

About Us
This End Up Furniture Co., Inc. was founded in Raleigh, North Carolina by two students from North Carolina State University. The Company and its furniture were an immediate success and widely accepted throughout North Carolina and surrounding states...

Contact Us
We want to hear from you! Whether you want to inform us of how pleased you are with your purchase, provide suggestions, inform us of a issue or if you just need more information, we encourage you to contact us! Monday - Friday 9am - 5pm. EST Toll Free (800) 605-2130 Local (919) 774-7474 By Fax (919) 774-7430 General Email info@thisendup...

Get the latest Sales & Trends...
If you would like to be included in our E-mail mailing list, please complete the form below: It is our policy to maintain confidentiality over your personal information. We do NOT sell or rent your personal information to third parties for their marketing purposes without your explicit consent...

Frequently Asked Questions
If your question is not answered below, please call us directly at (800) 605-2130 and one of our professional Customer Care Representatives will be happy to provide you with answers to any questions you may have. Q1.There used to be a store near me...

Shipping and Delivery
Standard Shipping and Processing We make every effort possible to minimize shipping costs. Our shipping and processing rates cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total charge for each delivery address...

Promotional Code Information
Occasionaly, we'll send a Promotional Code via email or we'll include it in our advertising to provide specific savings or discounts. Promotional Codes cannot be combined with any other sale or discount. To ensure you are included in the next promotional discount email, please add your information to our Mailing List...

Return Policy
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 5 days of receipt of your purchase. All Items must be returned in new, unused, resalable condition, and in manufacturer's original packaging...

Warranty Policy
Limited Warranty of Products Purchased After January 2001 This End Up Furniture Co., Inc. guarantees its furniture against defects in material or workmanship under normal indoor use for five (5) years. Our foam, fabric, dining/study chairs and working mechanisms are guaranteed for one (1) year from date of delivery...

Privacy Policy
This End Up is committed to protecting your privacy and deploying technology that provides a powerful and safe online experience. This Statement of Privacy applies to the This End Up Web site and governs data collection and usage. By using the This End Up Web site, you consent to the data practices described in this statement...

Secure Shopping
Shop Safely and Securely at This End Up Furniture Co. Inc. We take great pride in offering a safe and secure online shopping experience and understand that the safety of your personal information is extremely important. We use a wide array of electronic and physical security systems to protect your personal data and credit card information from unauthorized access...

Furniture Care
The Basics Avoid placing furniture in direct sunlight Avoid placing furniture near or over heating or air conditioning vents Immediately blot up spills or moisture Protect furniture by using a tablecloth or coasters To prevent scratches, do not slide items over furniture surfaces As wood naturally darkens, we recommend periodically rearranging your accessories Dust your furniture regularly using any mild water based furniture cleaner/polish Cushions and Cushion Covers To extend the life of your covers and foam, rotate and vacuum cushions every week...

Terms of Use
AGREEMENT BETWEEN USER AND THIS END UP FURNITURE CO., INC. The This End Up Furniture Co., Inc. Web Site is comprised of various Web pages operated by This End Up. The This End Up Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein...

Catalog Downloads
Download our latest Catalogs, Finish Options, Laminate Options or Replacement Cushions Fact Sheet. Adobe Reader® is required to view and print our catalogs and is available here or click the icon at the bottom of the page. Classic Catalog Woods End Catalog Artisan Catalog Modular Catalog Fully Upholstered Catalog Classic & Artisan Wood Finish Options Woods End Wood Finish Options Laminate Options Replacement Cushions Get the latest version of Adobe Reader®

Bunk Bed Safety Warning
Our bunk beds were created with your child's safety as a top priority. All bunk beds and lofts comply with the ASTM F-1427 Standard Consumer Safety Specification for Bunk Beds and the Government Code of Federal Regulations 1213 and 1513. To ensure the safe use of our product, we ask that you observe the following safety warnings: Follow the information on the warning label attached to the upper bunk end structure and on the carton...

Layaway
Interested in Layaway? Please enter your information below and as soon as we have the program details in place, we'll notify you by email... Layaway Details comng soon!

Preference Center
Email newsletter sign-up Welcome to the This End Up family. We want to get to know you so that we can bring you the latest in what you've come to love about This End Up - quality home furnishings that becomes the heart of an inviting home. And the best part? It all goes straight in your inbox...

Replacement Cushion Sale
START SAVING! Now until Midnight Monday, February 6, 2012 - All Cushion orders placed via our website receive 20% off! This offer cannot be combined with any other sale or discount and is available on NEW orders only. Prior orders are excluded...